The AI Workforce for IT
Automate the help desk, onboarding/offboarding, JIT access, and more. Run by AI Coworkers and governed by IT. Better service for faster business at lower cost, while respecting your security controls.
Get to know ThinkLoop
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AI-Native ITSM
ThinkLoop is a unified help desk, access management, and automation platform with a built-in AI agent workforce. Deploy AI agents to automate the most challenging help desk requests, build enterprise-grade workflow automations, and surface actionable insights.
events@thinkloop.com
Help Desk Agent
Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
Automation Agent
Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
new VPN instructions.
workspace password
approvers for GitHub access
Insights Agent
Improve operations and tighten security with suggested workflows, updated knowledge base content, and configuration recommendations.
Resolve Requests
Learn more >Access Requests
ThinkLoop automates access requests for any app, resource, or role. Customize your access policies, approvals, and provisioning flows.
Knowledge Base Search
Build help docs in ThinkLoop or sync directly from Notion, Google Drive, Confluence, and more. ThinkLoop's AI agent surfaces answers instantly.
Everything Else
ThinkLoop automates the long-tail of IT requests: reset passwords, create email groups, make Slack channels private, and everything else you can imagine.
Automate your help desk. Provision access, answer questions, and handle the full range of employee requests via Slack, Teams, email, or web portal.
Build Workflows
Learn more >Automating a task forever
is easier than doing it manually once
Describe your workflow in natural language and ThinkLoop does the rest. Automate help desk requests, onboarding/offboarding tasks, custom access provisioning flows, and so much more.
Code-based workflows with no-code simplicity
ThinkLoop builds workflows in code and represents them in a no-code UI. This gives you the full power and reliability of code-based workflows without needing to be an engineer, while technical teams can inspect workflow code directly and manage workflows in Git.
Offboard Employee
This workflow is used to offboard an employee by performing several actions...
import { workflow, context, input } from"thinkloop/core";import * as okta from"thinkloop/integrations/okta";import * as google from"thinkloop/integrations/google";import * as jamf from"thinkloop/integrations/jamf";export const main = workflow ({fn: async ({userEmail,}: {userEmail: input.String;},ctx: context.JamfIntegration &context.OktaIntegration &....context.GoogleWorkspaceIntegration,..) => {const results: Record<string, string> =..}});// **Deactivate User in Okta**
Transform Ticketing
Learn more >A complete AI-native ticketing system your team will love
Not looking to migrate? ThinkLoop supports a full two-way sync with all third-party ticketing solutions and a public API for easy data portability.
Manage Access
Learn more >Frictionless access requests
Request access to apps or roles in natural language, or make requests directly in ThinkLoop's access catalog.
Figma
#IT Helpdesk
Provisioning Process
Customizable access policies
Build policies in seconds, with approvals, time limits, and justification requirements. Attach policies to any app, resource, or role.
Access Policy
Access policies define access rules across many applications and resources in the same team.
Agentic provisioning
Provision via SCIM groups, direct API, or custom AI-generated workflows. ThinkLoop schedules and executes deprovisioning automatically.
Provisioning Method
Provisioning methods define how access is applied after it is approved
Access governance
View and manage all current access and historical access requests in one unified platform.
Built for Enterprise
Flexible Deployment
Choose cloud-hosted, hybrid, or fully self-hosted deployment options to fit your organization's infrastructure and security requirements.
Team Segregation
Teams within ThinkLoop (IT, Security, HR, Workplace, etc) have distinct ticket queues, app integrations, workflows, AI guidance, and knowledge sources.
Governance
Configure API scopes, manage workflow permissions, and add approval procedures for workflow runs or configuration changes.
Scalability
Manage workflows, guidance, and configurations as code within your Git repositories for version control and collaboration.
Customization
Add guidance to align ThinkLoop's AI agents with your teams' style and tone, and ensure adherence to internal operating procedures and runbooks.
Compliance
ThinkLoop is built on enterprise security fundamentals, providing comprehensive audit trails and auditor-friendly logging capabilities with SIEM integration.